Terrible service at the counter! Almost seemed as though the large, dirty man (Brent...? Possibly a supervisor...) had incentive NOT to honor the coupon my wife sent with me. When I mentioned the total didn't seem correct, the large dirty man was rude, saying he already rang it up...
I went to Marco's and the women with the short blonde hair, I think she might be new, she was very rude when I asked about the coupon I had. She said they didn't have it anymore and was just extremely rude to me. Unfortunately that wasn't the first rude encounter I had with this women.
I live close to it, it is amazing! The Convenience is amazing, they whipped up a 2 pizzas and a bread in about 12 minutes! The staff is friendly and they have great tasting pizza. Overall my experiences coming were very good.
The pizza is awesome but the system is poor. That is the reason for 3 stars
When visiting with various neighbors since then and the subject of getting food arrises, I explain why I won't go there. I've been surprised by how many have had similar issues. It's just not worth patronizing the place if we have to deal with people like that.
We ordered some pizzas from Marcos and I bit into a really long hair that was cooked into my pizza. We called them to complain and they made us a new pizza and told the person to put a hairnet on. My husband went to pick it up and they were joking around about how normally it was them but they were working register that day. It sounded like it happens a lot. Yuck! I will be taking my business to grass lake pizza time from now on.
I suggested he re-ring the transaction to honor the coupon. I reminded him that my wife had already explained we were using a coupon when she placed the order over the phone. His attitude got worse as he told me I'd have to wait until he waited on others in line behind me. My pizza was just behind him in the rack so I told him to forget the coupon and hand me my pizza. I haven't been back since.
Marco S Pizza is a US Meal Delivery based in Grass Lake Charter Township, Michigan. Marco S Pizza is located at 237 E Michigan Ave, Grass Lake, MI 49240, USA.
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